Accessories Delivery and Return Policy
Our accessories items are typically delivered via ParcelForce, DHL, or Royal Mail, with a standard delivery time of 2 to 4 working days. Customers have a 14-day cooling-off period after receiving their order to change their mind and request a return. The return shipping costs are the responsibility of the customer.
Returned items must be in their original, resalable condition, unused, and unopened. Once our warehouse confirms that the returned items are received in good condition, a refund will be processed. A return fee of £9 will be charged for the Joint It Simple product, and £2 will be deducted for the Keening Pad to cover the shipping costs we have incurred.
For all returns, customers must first send an email with clear photos of the item(s) and obtain our approval before shipping the return.